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Free shipping to UK on all orders over £100

Customer Information


About Us

Expectations is the premier purveyor of fetish gear & sex toys and probably the UK’s largest fetish store with 30 years’ experience. We sell a wide range of fetish clothing including leather, rubber, sports, and skinhead gear. We also sell aromas, lubes, toys, playroom equipment and accessories. We also offer a made-to-measure service and our expert staff are full of knowledge and information in all product areas. You can visit our London based store or view the Expectations range online. We offer worldwide shipping and discreet packaging so you can shop at Expectations 24/7.

Contact Us

Address
Prowler - Expectations
5-7 Brewer Street
London
W1F 0RF
United Kingdom
Telephone
020 7734 4037

Email Us

Click here to send us a message or email us at sales@expectations.co.uk

Delivery Information

If you place your order before 15:30* we will attempt to send it out the same working day. If you place your order after 15:30* this will be processed the next working day and this is inclusive of our guaranteed delivery services such as Royal Mail Special Delivery Next Day 1pm® and our courier services. This does not apply to all products and you should be able to find the expected shipping and delivery information alongside the product information.

Expectations ships every working day from Monday through to Friday, but excluding UK Bank Holidays. Orders received after 11:00* on the day before UK Bank Holidays are not guaranteed to be sent due to earlier postal routines. These times are set by our couriers and out of our control.

Expectations will ship to P.O. Boxes and Packstations but any parcels returned undelivered from these services will be charged to the customer for redelivery.

If you cancel your order after any shipment has been returned then the order will be refunded minus shipping cost. For more information, please see our Terms & Conditions.

If you live in a location outside of Europe and you cancel your order whilst in transit with one of our courier services, your refund will be processed minus your shipping cost and any return fees incurred via the courier.

If your order is Drop Shipped or Made to Order, it is likely that these items will be dispatched separately from the rest of your order.

* UK local time

Discreet Packaging

All parcels sent by Expectations are in plain and discreet packaging. There is no indication as to what is inside the package or where you have bought the item(s). Although for customs purposes we will sensitively describe the contents of your package to save any embarrassment. Your purchase will display as 'Expectations' on your credit or debit card statement and all transactions are Secure Socket Layer (SSL) protected.

Shipping Rates

Expectations offers free shipping in the UK (for orders over £100) and cost effective shipping prices worldwide. We may send items by split delivery, but we do not charge you additional postage if and when we do this. The cost of shipping depends on the weight of the items that you are purchasing from the Expectations and where you are located in the world. The following will give you an indication of shipping rates in the UK, Europe and Worldwide and is based on the lowest weight and services available:

UK Shipping

  • Orders over £100 are shipped for free and with this option your order will be delivered in 3-5 working days.

If your order does not qualify for free shipping the following options will be available to you:

  • Royal Mail 24® from £2.99
  • Royal Mail 48® from £3.99
  • Royal Mail Signed For® from £4.99
  • Royal Mail Special Delivery Next Day 1pm® from £8.99 (Orders placed before 15:30)

European Shipping
  • International Standard (3-5 days) from £2.99
  • International Tracked & Signed (3-5 days) from £8.99
Rest of World Shipping
  • International Tracked (5-7 days) from £7.99
  • International Tracked & Signed (5-7 days) from £8.99
  • International Signed (5-7 days) from £8.99

How Long Will My Order Take?

Expectations offers a number of shipping options to ship your order, cost and level of service is dependent on what you choose and where you are in the world, but orders are normally shipped using the following:

* UK local time

Expectations reserves the right to change to an alternative but equal postal provider or courier where necessary.

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