- Consumer Contracts Regulations 2013
- Terms & Conditions
75 Great Eastern Street
020 7739 0292 (from overseas +44 20 7739 0292)
11-19 Monday - Friday
12-17 Sunday & Bank Holiday
to send us a message
email us at email@example.com
UK orders are sent by Royal Mail from our mail order warehouse in London. UK orders under £50 are sent second class standard delivery. UK orders between £50 and £100 by 1st class recorded. Orders over £100 are sent via next day special delivery.
Overseas orders under £50 are sent by 1st class Airmail. Overseas orders over £50 by International tracked and signed
Recorded delivery items will require a signature upon delivery. If no one is available to sign for a parcel, it will be returned to your local sorting office for you to collect at your earliest convenience.
All parcels sent by us are sent in plain and discreet packaging. There is no indication as to what is inside the package or where you have bought the item(s).
Your purchase will display as 'Millivres London' on your credit or debit card statement. All transactions are SSL protected.
Our postage and packaging (p&p) rates are shown below.
Please note items may be sent to you in instalments. We don't charge you additional postage in this event.
|Under £50|| ||£2.75 p&p|
|£50 - £99.99|| ||£8.75 p&p|
|£100 and over|| ||£12.75 p&p|
|Under £30|| ||£6.30 p&p|
|£30 - £69.99|| ||£14.75 p&p|
|£70 and over|| ||£22.75 p&p|
Rest of World
|Under £30|| ||£8.90 p&p|
|£30 - £69.99|| ||£16.75 p&p|
|£70 and over|| ||£26.75 p&p|
All credit and debit card payments are handled by Sage Pay
, a third party secure payment service provider.
Your purchase will display as Millivres Prowler Ltd
on your credit or debit card statement. All transactions are SSL protected.
Order Cancellation & Amendments
Should you wish to cancel your order prior to despatch or make changes to it, please call us 020 7739 0292 or email us at firstname.lastname@example.org
Our opening hours are 11h-19h (Mon-Fri), 11h-20h (Sat) and 12h-17h (Sun & Bank Holidays).
How Can I Pay For My Order?
Debit and Credit Card
We accept the following debit and credit cards:
- Visa Debit
- Visa Electron
Unfortunately we do not accept payment by PayPal at present.
Cash & Cheques
Unfortunately we do not accept payment by cheque, postal order or cash.
All transactions will be charged in British Pounds Sterling (£). If you have viewed prices on the website in a different currency (e.g. Euro €), we will convert the currency shown into British Pounds Sterling (£) using the daily exchange rate supplied by Webservicex at the time you place your order.
How Long Will My Order Take?
Orders (where items are in stock) are usually despatched daily, Monday to Friday, excluding bank holidays.
Please note that orders are placed according to the carrier's standard procedures. If your package does not fit through your letterbox it may be taken back to the postal depot for collection. If your order has not been delivered, please check with your local sorting office before contacting us, to see if they are holding a parcel for you.
We despatch all items through Royal Mail, unless your package is over 2kg, in which case, it’s sent via a courier.
Orders over £50 are sent by next day Special Delivery Guaranteed™
International orders are despatched using Royal Mail
in the UK and local postal services and can take between 10-14 days to arrive.
International orders over £50 are sent via a recorded service where available.
If we have sent you a tracking number you can track the progression the Royal Mail Tracking
Do I Need To Create An Account To Place an Order?
For your own security, and in order to ensure you can take advantage of our customer service features – you do need to create an account with our website in order to make a purchase.
Our ordering system is totally secure, and none of your personal information is accessible to anyone outside the company. Once you have created your account, you can select communication preferences to control what if any information you receive from us.
How Do I Know What Size to Order?
Because of the huge range of items we offer, sizing differs from garment to garment; it also depends on how you want to wear the item. Some people like tight fitting garments, while others prefer them to be loose.
When ordering leather jeans we highly recommend
that you measure your waist size before ordering as our sizes differ from standard jeans & trousers.
If you’re looking for that perfect fit, then we can offer most of the Expectations leather and rubber range made to measure.
For an additional 25% on top of the normal cost our tailors will make something that fits you perfectly and unique to you. So if you really want to look your best when you’re at your favourite fetish club - then made to measure is really worth that bit extra.
Please note that made to measure items take approx 2-3 weeks to be made up. They will be based on the measurements you provide – so please ensure that they are correct. As they are custom made to your specification items can only be returned if faulty.
Please call us on 020 7739 0292 (or email us at email@example.com
) for more details on our made to measure service or to see if we can make something more bespoke for you.
We offer a unique Expectations leather and rubber repair & alteration service; ensuring you get the maximum life out of your leather and rubber goods. Our workshop is above the Expectations shop in Great Eastern Street, but you can post items to us for repair and we will send them back to you (at an additional charge for postage & packing). Please send all items by recorded delivery.
To get a quote for a repair or alternation either pop into the Expectations shop, call us on 020 7739 0292 or email us at email us at firstname.lastname@example.org
Consumer Contracts Regulations 2013
From 13 June 2014 the new Consumer Contracts Regulations apply to all purchases customers make at a distance, so either online, mail order, over the phone or through a shopping channel (you can find more information here
The Consumer Contracts Regulations 2013 offers the you the following cancellation rights when they buy online or by phone from Expectations Limited:
1. You may cancel your contract/order if you wish, as long as you exercise your right no longer than 14 days after the day on which you receive the goods or services.
2. Your right to return products does not apply to goods made to your specification, such as made to order/customised items (including rubber and furniture), or that have been clearly personalised or which by reason of their nature cannot be returned. This may include underwear, cock rings, cock sheaths, ball stretchers, nipple toys, dildos, gags, butt plugs, genital, medical toys or are liable to deteriorate or expire rapidly.
3. If you would like to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them.
4. To exercise your right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address.
5. You may cancel by email: email@example.com
, or by calling us on 020 7739 0292.
6. If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply. This will include the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery)
7. If you require a replacement item, this will be dependent on us having the item you require in stock.
8. After this time returns will be considered but this will be at our discretion (unless faulty or within a specific warranty period).
9. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.
10. When returning the item to us please take reasonable care as we cannot take responsibility for items lost in the post and we strongly recommend using an insured, trackable postal service for this.
Please email: firstname.lastname@example.org
, or by call us on 020 7739 0292 if you have any questions.
Terms & Conditions
The owner of this website is Millivres Prowler Ltd
. Their address is Unit M Spectrum House, 32-34 Gordon House Road, London, NW5 1LP, United Kingdom.
You must be 18 years old or over to use this site. If you do not qualify, please do NOT use this site.
You have the sole responsibility for all actions you undertake on this website. You must make every effort to keep your password safe and should not disclose it to anyone. If it is compromised, you must change it. You must not permit (either directly or indirectly) anyone to use your account.
We will NOT pass your personal details or payment information on to any third party.
You undertake that all details provided for the purchase of goods/services are legal and correct and that any debit/credit card used is your own and there are sufficient funds to cover the cost of goods/services ordered.
If there are any changes in the above details it is your responsibility to inform us as soon as possible.
The delivery time stated in which you will receive your order is approximate. All goods will be sent to the delivery address given by you and stated in the order confirmation. Please note your goods may be sent to you in installments. You will not be charged additional postage in this event.
If your delivery address is outside the U.K you may be liable for import duties or taxes, which are levied once a shipment reaches your country. Any such additional costs for customs clearance must be paid by you. If you have any queries regarding this, we advise you to contact your local customs office. We are not responsible for any charges incurred.
Please note that when shipping goods across international borders they are liable to be opened for inspection by customs authorities. If seized by your local customs office, we will not be liable to refund or replace the order in any part.
We shall have no liability to you for any delay in the delivery of products ordered to the extent that the delay is due to any event outside our reasonable control.
It is a crime to use a false name or a known invalid credit card to order. Anyone caught willfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law. We track the electronic ‘fingerprints’ of every order placed on our website to enable us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on our website.
We reserve the right to terminate this agreement and to suspend or terminate your access to the site immediately and without notice to you if:
- You fail to make any payment to us when due; you breach the terms of this agreement.
- When requested by us to do so, you fail to provide us within a reasonable time with sufficient information to enable us to determine the accuracy and validity of any information supplied by you, or your identity.
- We suspect you have engaged, or are about to engage, or have in any way been involved, in fraudulent or illegal activity on the site.
These terms and conditions supersede any and all other conditions, commitments, agreements relating to your purchase and are subject to laws and jurisdiction of U.K law.
We strive to offer our customers the highest quality products from a vast range of items. However, if, in the unlikely event that you receive a product that is faulty, incorrect or unwanted, you may return it to us. Our returns policy is valid for 21 days from the date that the item is shipped to you.
If you receive a product that is faulty, incorrect or unwanted:
- Please contact us to obtain a return authorisation on 020 7739 0292 or by email at email@example.com.
- Please include the reason for the item’s return to ensure that your query is dealt with efficiently by our returns department.
- Please send all items to us by recorded delivery.
For hygiene reasons, we are unable to accept any returns on items of an intimate nature such as sex toys, medical or cock rings. If you are purchasing jocks or underwear please try on over your own clothing and return in the original packaging in a resalable condition.
Your statutory rights are not affected.
Discount (or voucher) codes are valid online only. They are not valid for sales instore. Non-specific discount codes are valid for all online purchases except multi-pack product, products already on discount / on sale, or made to measure items. Only one use per code per customer.
For full discount code terms & conditions please call us with your discount code on 020 7739 0292 or email us at firstname.lastname@example.org
For the purpose of the Data Protection Act 1998
, the data controller is Millivres Prowler Limited, Unit M, Spectrum House, 32-34 Gordon House Road, London NW5 1LP.
Collection and Use of Personal Information
We will generally let you know at the time of collection how we intend to use your personal information. Usually, we collect personal information about you which we require to respond to your inquires, for payment processing and for the provision of goods and services to you.
We also process your personal information where we are required to do so by law, and for the exercise or defence of legal claims.
From time to time, we may contact you for research purposes, or to tell you about our special offers and other services in accordance with your contact preferences. Where appropriate, we will obtain your consent to do so.
Personal information collected from you may include your name, payment processing information, postal address, email address, landline or mobile telephone number, delivery details as well as other non sensitive personal information. If you use our web sites, we may also collect information about you or your computer when you browse to allow you to use the services available.
Website Usage & Cookies
If you are using our web sites, we will in relation to our mail order sites, use your personal information to help you to log on to your account and into restricted areas of our web sites and to permit future use of the web sites. We may use your IP address to help diagnose problems with our server, or to administer our web sites.
A cookie is a piece of information that is stored on your computer’s hard drive by your web browser. Most browsers accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance.
You can obtain further information about third party privacy policies or disable their cookies by visiting their web sites.
Advertising & Affiliate Cookies
updated 4 May 2012
We also host adverts from the Guardian’s Diversity Network (www.guardian.co.uk/help/privacy-policy). The Guardian use an American Trust-e certified market information company for tracking. More details on their cookie usage can be found at www.rubiconproject.com/privacy-policy.
If you want to know more about what cookies are and how they can be used visit www.aboutcookies.org or www.youronlinechoices.eu
We will only disclose personal information about you to third parties for processing purposes associated with payment processing, the supply of goods and services, for web site administration, or elsewhere when you have consented to such disclosures, or where such disclosures are required or permitted by law.
These third parties we contractually bound only to use personal information to perform the services that we hire them to provide. Unless you have indicated that we may not do so, we may lease or rent your personal information to selected third parties for their e-mail, postal or telephone marketing use.
Transfer of Data
In the unlikely event that data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”), we will take measures to ensure that personal information transferred by us outside of the EEA is adequately protected in line with the 1998 Data Protection Act.
By submitting your personal data, you agree to this transfer, storing or processing.
In the case of your use of one of our virtual products e.g. mobile apps, digital issues etc, we may pass the personal information you provided to us to 3rd parties. Generally this will be via a process whereby you, as the user, visit or interact with a 3rd party. However, in some instances our virtual products are sponsored and, in such cases the data you provided to us will be given to the sponsor. Generally we will let you know at the time of collection if a product is sponsored.
If you wish to change your contact preferences with an individual exhibitor/sponsor, please follow their own unsubscribe request details. Unsubscribing to the Millivres Prowler Limited will stop Millivres Prowler Limited from contacting you in the future, but not the individual 3rd parties whom you have interacted with.
We take your contact preferences very seriously. If you would prefer for your details not to be passed to any 3rd parties as laid out in this section, you are advised not to register for the virtual product.
By providing your email address you consent to being contacted for direct marketing purposes by Millivres Prowler Limited.
Mobile Phone Capture
Millivres Prowler Limited may from time to time contact you about this brand and other relevant Millivres Prowler Limited products and services. By providing your mobile number you consent to being contacted for direct marketing purposes via voice calls or SMS by Millivres Prowler Limited, unless you state otherwise.
Security of Personal Information
We use administrative, technical, and physical measures to safeguard personal information against loss, theft and unauthorised uses, access or modifications. Certain areas of our web sites may be password protected. If you are a user of our web sites and have a password, you can help to preserve your privacy by ensuring that you do not share your password with anyone else.
Payments made via our web sites are processed in a secure environment using software provided by other reputable third party providers.
We take steps to regularly validate the personal information we hold to ensure that the information is accurate and, where necessary, up to date. Information that is no longer required for any valid business purpose, and that we are not required to keep pursuant to any applicable law, will be routinely destroyed by secure means.
Making Automated Decisions
We do not ordinarily use personal information for the purposes of automated decision making. However, we may do so in order to fulfil compelling obligations imposed by law, in which case we will inform of any such processing and provide you with an opportunity to object.
Access to Personal Information
You may access, renew and update personal information that we hold about you by contacting us as detailed below.
or write to:
Millivres Prowler Limited,
32-34 Gordon House Road